Location: Work from Home (Sri Lanka)
Company: A Networking-Related Company in Canada
About Us: We are a reputable networking-related company based in Canada, committed to delivering exceptional customer service and maintaining a strong presence in various online marketplaces. We are currently seeking a dedicated individual from Sri Lanka to join our team remotely.
Job Description: We are looking for a highly motivated individual with excellent communication skills and basic computer knowledge to work from home as a Customer Service and Marketplace Representative. The ideal candidate will be responsible for handling sales and purchase inquiries, managing our marketplace listings, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Handle sales and purchase transactions efficiently and accurately.
- Manage and update product listings on various online marketplaces.
- Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
- Maintain customer records and update information as needed.
- Collaborate with team members to improve customer service processes and marketplace performance.
Qualifications:
- Fluent English.
- Basic computer knowledge (familiarity with email, chat, and other communication tools).
- Reliable internet connection and a quiet workspace.
- Excellent problem-solving skills and a positive attitude.
- Previous customer service or sales experience is a plus but not required.
What We Offer:
- Competitive salary.
- Flexible working hours.
- Opportunities for professional development.
- Supportive and collaborative team environment.
If you meet the qualifications and are interested in joining our team, please send your CV and a brief cover letter. We look forward to hearing from you!